Frequently Asked Questions
Everything you need to know about bringing Koh into your home.
What is the typical shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer international shipping?
Currently, Koh ships to the contiguous United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Are your materials sustainably sourced?
Yes, Koh is committed to sustainability. We partner with manufacturers who use FSC-certified wood and recycled textiles whenever possible to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.