Returns & Exchanges
At Koh, we want you to love your home essentials; if you are not completely satisfied, you can return your items within 30 days of delivery for a full refund or exchange. Items must be in their original packaging and unused condition to qualify for a return.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Carefully place the items in their original packaging, ensuring all components are included to prevent damage during transit.
Affix Shipping Label
Download and print your prepaid shipping label from the portal and securely attach it to the outside of your package.
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking receipt; we will process your refund once the items reach our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing